Part-Time Customer Service Associate

Responsibilities

• Customer Service & Order Processing
• Responding promptly and professionally to customer inquiries via phone and email
• Processing customer orders accurately and efficiently, including order entry, confirmations, and updates
• Cooking with internal departments (production, shipping, and accounting) to ensure timely order fulfillment
• Handling customer questions related to orders, shipping status, invoices, and product information
• Maintaining accurate customer and order records in our CRM system (ZOHO)
• Office Support
• Aiding the Office Manager with day-to-day administrative tasks to support smooth office operations
• Managing documentation, filing, and data entry related to customer orders and accounts
• Preparing basic reports related to orders, sales activity, and customer requests
• Supporting special projects and general office needs as they arise

Requirements

• Previous experience in customer service, order processing, or administrative support
• Strong attention to detail and ability to manage multiple tasks
• Proficiency in Microsoft Office, particularly Excel and Word
• Experience with QuickBooks is a plus
• Experience with CRM systems or order management systems preferred
• Strong communication skills and a customer-focused mindset

Why Join Us

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law. Applicants must be authorized to work in the United States. This is an on-site position based in our Racine, WI office.

Benefits

Flexible schedule