Part Time Customer Care Representative (West Coast Preferred)

About the role

The Thrive Customer Care Team helps retailers and merchants navigate our robust inventory management and reporting tools. This role requires a strong support background and a passion for helping businesses succeed.

Responsibilities

• Answer customer inquiries via live chat, email, phone, and video calls
• Provide technical assistance and guidance to customers
• Assist with billing, setup, and semi-technical questions
• Grow and contribute to the development of the product

Requirements

• This is a part-time position requiring 25 hours per week, typically 5 hours a day Monday through Friday, with the option to work until 7 PM ET
• Prior experience in customer service is helpful
• You must be able to communicate complex subjects in a simple manner
• You should understand the challenges faced by retailers and running a business
• You must be a problem solver and able to find creative solutions to complex issues
• You must manage your time effectively and be able to handle multiple tasks
• You must be able to work collaboratively with the team and embrace the occasional "grind"
• You must be able to provide context to data-driven insights

Qualifications

• Spanish speaking is a plus
• Experience in tech startups is a plus
• Experience in chat or phone-based customer service is a plus
• Experience in retail or restaurant operations is a plus

Benefits

Work from home
Compensation: $23-$25/hour based on experience