Part Time Customer Care Representative (West Coast Preferred)

About the role

The Thrive Customer Care Team assists retailers and merchants with their inventory management and reporting tools. This position requires strong communication skills and a passion for helping customers achieve their business goals.

Responsibilities

• Assist customers via live chat, email, phone, and video calls.
• Provide support for billing questions, technical issues, setup questions, and more.
• Offer creative solutions to complex problems while maintaining a positive attitude.
• Manage multiple tasks and responsibilities effectively.
• Work collaboratively with the team and respect differing opinions.
• Identify and implement ways to improve processes and workflows.
• Understand and address customer needs by asking probing questions to uncover the full picture.

Requirements

• This is a part-time position requiring 25 hours per week, preferably 5 hours per day Monday through Friday, with the option to work until 7 PM ET.
• Excellent written communication skills are essential.
• A background in retail or restaurant operations is beneficial.
• Ability to solve problems creatively and efficiently.
• Experience in tech startups or customer service is a plus.
• Spanish fluency is a bonus.
• Experience in phone or chat-based customer service is advantageous.

Qualifications

While perfection isn't expected, we're looking for individuals who are eager to learn and grow. Passionate about customer service and a commitment to excellence are key.

Skills

• Strong written and verbal communication skills
• Problem-solving abilities
• Time management skills
• Ability to handle multiple tasks simultaneously
• Customer service experience
• Understanding of retail and business operations

Benefits

• Remote work option
• Compensation of $23-$25/hour based on experience