Part-Time Community Associate

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

About the role

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

Responsibilities

• Arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.
• Handle customer requests such as changing WiFi codes, providing directions, setting up projectors, and handling packages.
• Email customers to inform them about package arrivals and other updates.
• Sort and deal with incoming mail.
• Help customers with printing and invoicing.
• Open tickets in the service portal for customer issues.
• Plan and write e-invites for networking events.
• Create, print, and post notices on noticeboards.
• Direct customers to nearby restaurants after meetings.
• Ensure the center is tidy and ready for closing.

Requirements

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

Qualifications

• Experience managing multiple tasks
• Ability to provide excellent customer service
• Positive attitude and willingness to take ownership of problems

Skills

• Customer service experience
• MS Office proficiency
• Basic IT skills

Benefits

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $19.05
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

Pay

$19.05 per hour

Schedule

8:30am - 1:30pm, Monday - Friday