Part-Time CLUB Customer Service Outfitter

POSITION SUMMARY

The CLUB Customer Service Outfitter provides world-class customer service for our guests while offering them the benefits of becoming a CLUB Member. This role involves presenting customers with the opportunity to join the CLUB, executing CLUB operational and compliance programs, and providing a full MEMBER experience.

ESSENTIAL FUNCTIONS

• Serves as a product expert and executes account servicing and other CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching, and regulatory compliance.
• Greets customers proactively and presents them with the opportunity to become a CLUB Member or provides current members with a unique experience.
• Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
• Remains knowledgeable of advertised sales and helps meet metric goals and objectives for self and store.
• Keeps CLUB inventory accurate and maintains a clean and organized CLUB Booth.
• Provides full CLUB Member experience, including service processes such as processing payments, answering account questions, and processing applications.
• Provides daily feedback and reports in a timely and accurate manner.
• Provides peer coaching, recognition, and support as a CLUB advocate and representative.
• Provides service to all areas of the store based on business needs.

EXPERIENCE/QUALIFICATIONS

• Minimum Degree Required: High school diploma or equivalent experience.
• Experience: 0 to 2 Years of Experience.
• Knowledge, Skills, and Abilities:
• Excellent organization skills and attention to details.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

PHYSICAL REQUIREMENTS

• Stand and/or walk during shift to assist customers on the sales floor, etc.
• Hear well enough to constantly communicate with others to exchange information.
• Constantly repeat motions that may include the wrists, hands, and/or fingers.
• Constantly assess the accuracy, neatness, and thoroughness of work assigned.
• Light work that includes lifting and moving objects up to 20 pounds constantly.
• Sometimes ascend or descend ladders, stairs, step stools, etc.
• Sometimes work in noisy environments.

INDEPENDENT JUDGEMENT

• Performs tasks and duties under general supervision, using established procedures and innovation.
• Chooses from limited alternatives to resolve problems.
• Often makes recommendations to work procedures, policies, and practices.

Part Time Benefits Summary

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Dental Vision
• Voluntary benefits
• 401(k) Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund
• And more!

Hiring Decisions

• Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
• Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodations under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.