Part-Time Client Advisor, Las Americas Outlet

About the role

Join a dynamic team where every day feels like a holiday. As a Client Advisor at Vilebrequin, you are at the core of our brand, safeguarding its growth and longevity by cultivating and strengthening client relationships. You will embody the Vilebrequin brand mindset daily, engaging clients through storytelling and creating enthusiasm for our collections. This role transforms customer visits into memorable luxury shopping experiences. The position is onsite and reports to the Store Manager.

Responsibilities

• Create a Welcoming Environment:
  • Immediately welcome customers and proactively offer assistance.
  • Provide dynamic service and identify customer needs through effective questioning.
  • Direct customers to appropriate areas based on store layout and merchandise knowledge.
  • Foster a welcoming, fun, and energetic customer environment.
  • Collaborate to create a positive work environment.
• Elevate the Shopping Experience:
  • Consistently achieve personal and store sales goals using Vilebrequin’s selling ceremony (WE SELL SUN).
  • Deliver luxury clienteling for an exceptional in-store and digital customer experience.
  • Study and communicate collection details while assisting clients.
  • Maintain an up-to-date customer wish list and notify clients of new arrivals.
  • Exceed individual KPI targets: ADS, UPT, Email Capture, Name Attachment Rate, Women’s Sales, and Top to Bottom.
  • Adhere to corporate customer service policies and demonstrate effective communication.
  • Lead by example and positively influence others.
• Support Store Operational Excellence:
  • Process deliveries and transfers, merchandise goods, and maintain visual standards.
  • Execute correct POS processes, including cash handling and opening/closing registers.
  • Adhere to operational policies and safeguard company property.
  • Maintain cleanliness, organization, and store opening/closing procedures.
• Problem Solving:
  • Demonstrate high energy and multitask in a fast-paced environment.
  • Quickly determine solutions to customer concerns with limited supervision.

Requirements

• High School Diploma or equivalent.
• 2-3 years of experience in a customer-facing sales role, preferably in luxury or hospitality.
• Desire to work in retail with a focus on sales.
• Passion for luxury products and design appreciation.
• Entrepreneurial spirit and professional presentation.
• Client-oriented with a "go the extra mile" attitude.
• Excellent communication and strong attention to detail.
• "Win together" mentality and ability to work autonomously.
• Strong problem-solving and organizational skills.
• Technologically savvy.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Foreign languages are a plus.

Essential Physical Requirements

• Frequently lift and/or move up to 50 pounds.
• Frequent bending, stooping, and kneeling.
• Occasional climbing of ladders.
• Routine standing for up to 8 hours per shift.

Benefits

• Generous employee discount.
• 401k plan with employer contribution.
• Weekly sales bonus structure.
• Tax-free commuter benefits.
• Employee referral program.