Part-Time Central Scheduling Specialist

Responsible for

• Focusing on the outpatient experience as patients enter the hospital relative to pre services functions and hospitality.
• Scheduling and pre registration of appointments for services at South Shore Hospital.
• Providing exceptional customer service to internal and external customers, including handling payment estimation, scheduling, collection of co-pays, provision of interpreter services, and transportation.
• Accurately pre-registering all patients' accounts with a standard accuracy rate of 98%.
• Using scheduling software for various appointment types and verifying insurance benefits for all accounts.
• Collecting co-pays using the eCashiering program and coordinating with the Authorization team to resolve issues.
• Knowing when to escalate issues to higher levels within the team.

Essential Functions (Cont.)

• Participating in continuous learning and embracing technological advancements to enhance communication and efficiency.
• Utilizing strong computer skills, telephone, and interpersonal communication abilities.
• Demonstrating strong customer service skills, knowledge of health insurance requirements, and problem-solving and critical thinking skills.
• Working effectively in a team environment.

Minimum Education and Experience

• Possesses a high school diploma, with a preference for two years of college education.
• At least one year of admitting experience is required to become proficient in the role.

Shift

Day shift, Monday through Friday from 10 AM to 3 PM.

Pay

Pay Range: $20.05 - $26.98 per hour.