Part- Time Center Associate

About the role

Center Associates deliver world-class customer service to retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. Associates expertly advise valued customers by providing accurate information on products, services, and best-value options, and exhibit confidence by knowing industry best practices.

Ideal candidates have previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. They must be fast learners who make an effort to learn all aspects of the business quickly.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Requirements

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Must commit to varied schedule with 1-2 weekends per month
• Successful candidate must be eligible for and obtain a Notary Public commission as a condition of employment