Part-time Case Management Assistant - Aging, Disability and Veteran Services

The Opportunity

If you have a passion and drive to serve others and are seeking a real opportunity to have a positive impact on the community, we need you on our team! Aging, Disability and Veteran Services (ADVSD) is currently seeking a dedicated and compassionate individual to provide services as a Part-time (20 hours a week) Case Management Assistant (CMA) at our Mid Branch location (11982 NE Glisan Street Portland, OR 97220). As a CMA, you will assist Case Managers who serve the aging, people with disabilities and veteran populations in Multnomah County. You will perform administrative/clerical duties, screen for program eligibility, respond to inquiries through various channels of communication, and connect clients to community resources.

Primary Responsibilities

• Assist clients with forms
• Search for potential placements and providers
• Screen for eligibility for programs
• Prepare files for transfers and assign to case managers
• Work with facilities to collect client documents requested by case managers
• Print, copy, fax, scan, and mail documents for case managers
• Accompany clients to visit care facilities and medical appointments
• Help clients get needed household items
• Refer clients to community resources that are available
• Do home/field visits and transport clients
• Use spreadsheets to track client and provider data
• Participate in program outreach efforts in building relationships

Minimum Qualifications

• High school diploma or GED; and
• Two (2) years of general administrative experience, including experience working directly with clients and/or the public, preferably in a social service setting
• Must pass a criminal background check
• Requires a valid driver's license by the time of hire

Preferred Qualifications / Transferable Skills

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
• Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity
• Ability to work closely with consumers in their home
• Ability to make decisions in the moment when shopping or otherwise coordinating a move
• Ability to effectively organize/prioritize work to meet pressing deadlines, and work independently as well as in a team, craft clear and concise verbal/written communications
• Ability to assess and refer clients to the proper agencies and/or service resources
• Ability to understand and appropriately apply procedures, requirements, regulations, and policies for social services programs
• Ability to exercise good judgment, diplomacy, and tact in dealing with sensitive, complex and confidential issues and situations and deal professionally, empathetically, and calmly with individuals that may act inappropriately, verbally abusive, hostile and/or distraught
• Ability to complete work using standard software tools and office equipment

Pay & Schedule

• Pay Range: $26.86 – $33.04 Hourly
• Schedule: Part-time (20 hours a week). Core business hours are Monday – Friday, 8:00 AM – 5:00 PM.
• Location: 11982 NE Glisan St, Portland, OR 97220 (Mid County Branch)
• Type: This AFSCME Local 88 union-represented position is eligible for overtime.

Application Packet Requirements

Only apply once for this opportunity. Your completed application must include the following:

• Submit an online application and
• Attach a resume demonstrating you meet the minimum qualifications and
• Attach a Cover Letter including the following information:
  • Your experience understanding, interpreting and applying local, and federal statutes and regulations
  • Your experience and proficiency navigating multiple computer applications and program systems
  • An example that demonstrates your experience working with a diverse workforce and vulnerable populations

Note: The application, resume, and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of this job posting. Please be thorough, as these materials will be used to determine your eligibility for an interview. We will not review attached files that are not your resume, your cover letter, or documentation that establishes your eligibility for veterans' preference.

Internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.

External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs, you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter. Do not click the “Submit” button before you upload your documents.

After You Apply

• Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes
• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the “My Applications” section. You must complete these tasks or actions before the job posting closes
• Check both your email and Workday account for updates regarding this recruitment

The Selection Process

We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• Application packet review
• Consideration of top candidates through phone screen and/or interview(s)
• Reference checks and Background check

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

This response is AI-generated, for reference only.