Part Time Bridal Sales

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category—1 out of 3 being sold by them—and takes care of them with one of the highest customer service scores in retail!

About the role

The Stylist is responsible for providing and maintaining a positive, friendly, empathetic, and professional selling experience with all customers. Stylists provide 5-Star Customer Service, achieve sales goals and productivity by expertly following selling behaviors, and perform duties related to the presentation and operations of the store. The role reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and critical success factors of the David’s Bridal brand.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone and in person; communicate clearly and concisely, adapting style to suit customers.
• Use all systems to manage customer flow and deliver a 5-star customer experience (Appointments/Customers/Point of sale system).
• Use iPad tools to research and enthusiastically communicate information to customers.
• Provide exceptional service to multiple customers at one time and contribute to store achievement of 5-Star Customer Service.
• Proactively address customer concerns with confidence; know when to escalate and partner with the leadership team.
• Prepare for customer appointments by reviewing customer profiles, favorites, and preparing a fitting room.
• Build relationships by welcoming customers, asking questions, and listening to understand customer expectations and needs (emotional and practical).
• Strive to identify the perfect gown/dress in the customer’s first three try-ons.
• Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers to remind/set future sales.
• Communicate how alterations play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses.
• Assist store team in achieving a goal of 80% conversion of brides sold to Alterations appointments.
• Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
• Maintain store standards (clean, organized, promotional readiness) to support a flawless shopping experience.
• Report any broken or damaged equipment to store management.
• Maintain high dress code standards per the Dress Code.
• Offer David’s Bridal loyalty and partner programs to support and promote one-stop shopping for all life events.
• Respond promptly to all customer questions, providing product and service information.
• Build relationships to meet or exceed customer satisfaction and loyalty.
• Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process.
• Support all cash wrap behaviors and process transactions with accuracy to make every customer feel celebrated (ask about shopping experience, sell additional add-ons, promote services, confirm contact information, review receipt/policies, and schedule all future appointments).
• Maintain knowledge of and follow procedures for special order dresses.
• Consistently achieve a 65% or greater platform conversion.
• Consistently achieve add-on goals: headpiece 75%, foundations 10%, and shoes 20%.
• Set come-back appointments for the complete wedding party, including Bridesmaids, Mother-of-the-Bride, and Flower Girl.
• Become the trusted advisor to customers by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
• Strive to become a Circle of Excellence member by exceeding sales targets.
• Execute new processes, behaviors, contests, and programs as assigned.
• Perform duties and tasks as assigned by store management, including promotion and sign set-up, merchandising and visual changes, markdowns, and inventory counts.
• Actively support the store team to achieve sales, service, and operational goals.
• Accurately clock in and out for all scheduled shifts, breaks, and meals.
• Follow all loss prevention, security processes, and policies.
• Focus on own development and learning; complete all training as assigned for ongoing development.
• Celebrate successes of team members and share sales expertise and product knowledge with fellow stylists.
• Be open to coaching and feedback to improve behaviors and/or processes; capitalize on feedback from coaching conversations with managers.
• Complete all required myLearning courses within the first 90 days and remain current with myLearning curriculum.
• Perform additional duties as needed.

Requirements

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel, service, or specialty store environment preferred.
• Prior experience with computerized POS systems preferred.

Skills

• Personal integrity: Match words with actions to build trust and respect.
• Drive: Strive to achieve results through determination and commitment; keep going during difficult or challenging times/situations.
• Teamwork: Build and maintain positive relationships within and across teams.

Physical Demands

• Stand, walk, and sit for extended periods of time.
• Reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl.
• Talk to and hear customers.
• Occasionally lift up to 25 pounds.
• See up close and at a distance, as well as use peripheral vision and depth perception.
• Look at, read, and use a computer and electronic devices for long periods of time.

Benefits

• Rewarding environment and competitive pay.
• Team Bonus.
• Dayforce Wallet – Get Paid Early!
• Referral Incentive Program.
• Generous Dream Maker Discount after the first pay period.
• Vision Care.
• Supplemental Insurances: Critical Illness, Hospital Indemnity, and Accidental Injury.
• 401K Program.
• Discount for Identity Theft Protection.
• Discounts for Home and Auto Insurance.
• Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans).
• Pet Insurance.