Part-Time Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and dedicated individuals to join our team as Brand Ambassadors. This position offers a unique opportunity to provide exceptional customer service, contribute to achieving sales goals, and grow professionally within a dynamic and inclusive company.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and utilize sales objectives to meet or exceed individual Key Performance Indicators (KPIs).
• Collaborate with the team to uphold standards of excellence across all touchpoints of the brands' policies and procedures.
• Connect customers using the Polo Connect program and demonstrate passion and knowledge of fashion and styling.
• Assist customers in the fitting rooms area, providing guidance on sizing and maintaining store standards.
• Maintain store standards, policies, and processes on both the sales floor and back-of-house areas.
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), and other tasks as needed.
• Participate in company trainings including compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always a top priority.
• Provide necessary feedback to management on product feedback, category opportunities, or needs.
• Maintain store visual standards and use visual techniques and company guidelines.

Requirements

A retail experience or similar industry experience in a complex, high-volume, or high-profile environment is preferred. Must possess the ability to effectively communicate with customers and store personnel, maneuver around the sales floor, stock/dressing room, cash wrap, and office, lift/climb up to 30 lbs., and climb moderately. Must also be able to operate the register, stand, move, and walk for multiple hours, work a flexible schedule to meet the needs of the business, which may include day, evening, weekends, overnight shifts, and travel (as required).

Qualifications

Ability to build and maintain positive working relationships with customers, management, and co-workers. Demonstrated commitment to Ralph Lauren's core values and policies.

Skills

• Excellent communication skills
• Customer service orientation
• Ability to handle high volume transactions
• Knowledge of fashion and styling
• Ability to work independently and as part of a team
• Flexibility to work various shifts and locations

Benefits

Ralph Lauren offers competitive compensation, comprehensive benefits, and a supportive work environment designed to foster growth and career advancement.

Pay

Competitive hourly rate based on experience and qualifications.

Schedule

Variety of shifts including days, evenings, weekends, and overnight shifts, as well as potential travel requirements.