Part-Time Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and customer-focused individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service and contribute to the success of the company.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset.
• Understand and meet individual Key Performance Indicators (KPIs) such as Sales per Hour (SPH), data capture, etc.
• Utilize key tools and resources to drive performance and collaborate with the team to uphold standards of excellence.
• Connect customers using the Polo Connect program.
• Demonstrate passion and knowledge of fashion and styling, educating customers on available programs, initiatives, resources, and offerings.
• Assist customers in the fitting rooms with sizing and maintaining store standards.
• Maintain store standards, policies, and processes on the sales floor and back-of-house (BOH).
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), etc.
• Participate in company trainings including compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always a priority.
• Provide necessary feedback to Management on product feedback, category opportunities, or needs.
• Maintain store visual standards and use visual techniques and company guidelines.

Requirements

A retail experience or similar industry experience in a complex, high-volume or high-profile environment is preferred. Must have the ability to effectively communicate with customers and store personnel, maneuver around the sales floor, stock/dressing room, cash wrap, and office, work around/with chemicals, lift/climb up to 30 lbs., and climb moderately. Must be able to operate the register, stand, move, and walk for multiple hours. Must be able to work a flexible schedule to meet the needs of the business, which may include day, evening, weekends, overnight shifts, and travel (as required).

Qualifications

Ability to build and maintain positive working relationships with customers, management, and co-workers. Must adhere to Ralph Lauren's core values and company policies.

Skills

Customer service skills, communication abilities, multitasking, organizational skills, and the ability to work in a fast-paced environment.

Benefits

Comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Pay

$18 - $22 per hour based on experience.

Schedule

Flexible schedule to meet the needs of the business, including day, evening, weekends, overnight shifts, and travel (as required).