Part Time Branch Sales Associate

About Us

Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. CE distributes leading brands such as Carrier, Bryant, Payne, GREE, and others, offering a wide range of HVAC and refrigeration equipment, parts, and supplies. With over 200 locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, CE provides best-in-class service to its customers. CE’s vision is to become a world-class distribution company, driven by relentless service excellence.

Job Summary

Join a team that excels in providing top-notch HVAC/R products, parts, and supplies to licensed HVAC/R dealers and contractors. The Branch Sales Associate role involves greeting customers, providing expert advice, processing orders, maintaining product knowledge, managing stock, and assisting with technical support. This position also offers opportunities for growth and performance-based bonuses.

Essential Duties and Responsibilities

• Greet customers warmly and assist them in finding the right HVAC/R products and supplies.
• Provide expert advice, product information, and recommendations.
• Accurately process customer orders, ensuring availability, proper pricing, and correct invoicing.
• Maintain a deep understanding of the HVAC/R product inventory, including specifications, compatibility, and pricing.
• Stay updated with industry trends and new product releases.
• Monitor and replenish stock levels on the sales floor.
• Conduct regular inventory counts and report discrepancies to the store manager.
• Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Adhere to safety protocols and maintain a clean, organized counter area.
• Complete necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.

Qualifications

• Prior experience in Customer Service.
• Prior leadership roles with profit and loss responsibility preferred.
• Experience in leading people in a retail environment.
• Demonstrated ability to rapidly grow sales in a retail environment.
• Experience building and maintaining cross-functional relationships.
• Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.
• Experience working with HVAC contractors strongly desired.
• Computer literacy with proficiency in MS Office applications.
• Ability to work in a team environment and be willing to participate.
• Ability to function at an above-average level in a technical environment.
• Prior experience using sales and/or inventory management systems.

Requirements

• High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
• Experience managing in a B2B environment in distribution or wholesale sales preferred but not required.
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.