Part Time Branch Sales Associate

About the role

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE distributes industry‑leading brands such as Carrier, Bryant, Payne, GREE and other HVAC and refrigeration equipment, plus a full line of aftermarket parts, supplies and accessories. With approximately 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada and over 2,000+ employees, CE leverages its vast footprint, inventory and e‑Commerce platform to deliver best‑in‑class service to HVAC/R dealers and contractors. The company is dedicated to providing Comfort Excellence and aims to become a world‑class distributor through relentless pursuit of service excellence. Employees enjoy opportunities for growth across stores, distribution centers, field offices, business units and headquarters, supported by a culture that values diverse experiences and ideas.

Responsibilities

• Greet customers and provide expert advice, product information, and recommendations to help them find the right HVAC/R products and supplies for their needs.
• Accurately process customer orders, ensuring all requested items are available, properly priced, and invoiced correctly.
• Maintain a deep understanding of HVAC/R product inventory, including specifications, compatibility, and pricing.
• Monitor and replenish floor stock, conduct regular inventory counts, and report discrepancies to the Branch Manager.
• Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Promote sales initiatives and special offers while identifying opportunities to upsell products when appropriate.
• Provide warehouse operations support, including receiving, inspecting, and stocking incoming merchandise.
• Support inventory accuracy through cycle counts, stock replenishment, and product organization.
• Safely operate forklifts and pallet jacks in accordance with company policies and procedures.
• Uphold safety standards and maintain a clean, organized counter and warehouse environment.
• Perform other duties and responsibilities as assigned.

Qualifications

• Previous experience in a customer‑facing role, preferably within the HVAC/R industry or a related field.
• Strong knowledge of HVAC/R products, equipment, and components.
• Excellent customer service skills, including active listening and problem‑solving abilities.
• Effective communication and interpersonal skills.
• Proficiency with computerized sales and inventory management systems.
• Positive attitude, willingness to learn, and team‑oriented mindset.
• Ability to lift and carry up to 50 pounds.
• Ability to stand and walk for extended periods.
• Ability to bend, stoop, and reach to access products and supplies.
• May need to operate a forklift; prior forklift certification preferred.

Requirements

• High School Diploma or equivalent.
• One (1) year of customer service experience.
• Detail‑oriented with strong organizational skills.
• Ability to multitask and work effectively in a fast‑paced environment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan

Pay

Competitive total pay plus bonus on sales incentives.

Schedule

Part‑time position.