Part Time Branch Sales Associate

About the company

Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. CE proudly distributes industry-leading brands such as Carrier, Bryant, Payne, GREE, and other HVAC and refrigeration equipment, plus a full line of aftermarket parts, supplies, and accessories. With approximately 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, and over 2,000 employees, CE’s vast footprint, inventory, and e‑commerce platform enable best‑in‑class service wherever customers need it. The company’s vision is to become a world‑class distributor through relentless pursuit of service excellence, embracing diverse experiences and backgrounds to strengthen its teams and business.

Job summary

As a Branch Sales Associate, you will be the face of the branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors. Enthusiasm for the industry, excellent communication skills, and a commitment to top‑notch service are key. Part‑time positions are eligible for limited company‑sponsored benefits, including 401(k) participation once eligibility requirements are met, and a pathway to full‑time employment.

Responsibilities

• Greet customers and provide expert advice, product information, and recommendations to help them find the right HVAC/R products and supplies.
• Accurately process customer orders, ensuring all requested items are available, properly priced, and invoiced correctly.
• Maintain a deep understanding of HVAC/R product inventory, including specifications, compatibility, and pricing.
• Monitor and replenish floor stock, conduct regular inventory counts, and report discrepancies to the Branch Manager.
• Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Promote sales initiatives and special offers while identifying opportunities to upsell products when appropriate.
• Provide warehouse operations support, including receiving, inspecting, and stocking incoming merchandise.
• Support inventory accuracy through cycle counts, stock replenishment, and product organization.
• Safely operate forklifts and pallet jacks in accordance with company policies and procedures.
• Uphold safety standards and maintain a clean, organized counter and warehouse environment.
• Perform other duties and responsibilities as assigned.

Qualifications

• Previous experience in a customer‑facing role, preferably within the HVAC/R industry or a related field.
• Strong knowledge of HVAC/R products, equipment, and components.
• Excellent customer service skills, including active listening and problem‑solving abilities.
• Effective communication and interpersonal skills.
• Proficiency with computerized sales and inventory management systems.
• Positive attitude, willingness to learn, and team‑oriented mindset.
• Ability to lift and carry up to 50 pounds.
• Ability to stand and walk for extended periods.
• Ability to bend, stoop, and reach to access products and supplies.
• May need to operate a forklift; prior forklift certification preferred.

Requirements

• High School Diploma or equivalent.
• One (1) year of customer service experience.
• Detail‑oriented with strong organizational skills.
• Ability to multitask and work effectively in a fast‑paced environment.

Benefits

• Health, dental, and vision insurance
• Life insurance
• 401(k) plan
• Part‑time employees eligible for limited company‑sponsored benefits, including 401(k) participation once eligibility requirements are met
• Pathway to full‑time employment

Pay

Competitive total pay plus bonus on sales incentives.

Schedule

Part‑time position.