Part Time Branch Ambassador, White Plains

About the role

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality.

Responsibilities

• The Guardian of Trust & Accuracy: Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. Maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision to keep our customers' assets safe.
• The Digital Concierge: Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.
• The First-Line Consultant: Identify and address client needs proactively, pairing them with the right digital tools or banking solutions to help them achieve their goals.
• The Hospitality Lead: Move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a "number." Balance the efficiency of a high-volume operation with the warmth of a community-focused partner.

Requirements

• A Hospitality Heart: Natural gift for making people feel welcome and heard.
• Tech Fluency: Early adopter of apps and digital tools, loves teaching others how to use them.
• Precision and Detail: Satisfaction in getting the numbers right every single time and following clear procedures.
• Adaptability: Enjoy a "fluid" workspace where you might move from a cash drawer to a digital demo in minutes.
• Curiosity: Want to know the "why" behind the "how" and always looking for ways to improve the customer journey.

Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience

Preferred Qualifications

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Benefits

• Comprehensive benefits package
• Medical, Dental, Vision and Prescription coverage
• Flexible Spending Accounts
• Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Mentoring and Development Programs
• Employee Assistance Program
• Wellness Programs
• Discounts on Products and Services

Pay

Salaries for this role vary by location. Please refer to the "Essential Functions" section for details.

Schedule

Available to work a flexible schedule, including weekends, with hours and days subject to change. Regular and consistent attendance is required.