Part Time Branch Ambassador Western Suffolk Area

About the Role

As a Branch Ambassador, you are the heartbeat of our space. You don’t just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

Responsibilities

• The Guardian of Trust & Accuracy: Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. Maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met to keep customers' assets safe.
• The Digital Concierge: Educate clients on leveraging mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.
• The First-Line Consultant: Identify client needs through active listening and pair them with the right digital tools or banking solutions to help them succeed.
• The Hospitality Lead: Greet customers and ensure no one feels like just a "number." Balance efficiency with warmth to create a community-focused experience.
• Support surrounding branches as needed within a 50-mile radius, with occasional opportunities to assist other locations in the broader region.

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience
• Available to work a flexible schedule, including nights, weekends, with hours subject to change
• Ability to attend all required training sessions, which may occur on a differing schedule
• Lifting up to 25 pounds and moving/standing for extended periods of time
• Regular and consistent attendance

Preferred Qualifications

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Skills

• A Hospitality Heart: Natural ability to make people feel welcome and heard.
• Tech Fluency: Early adopter of apps and digital tools with a passion for teaching others.
• Precision and Detail: Satisfaction in accuracy and following clear procedures.
• Adaptability: Enjoy a fluid workspace with varied tasks.
• Curiosity: Desire to understand the "why" behind processes and improve the customer journey.

Benefits

• Day 1 coverage for Medical, Dental, Vision, and Prescriptions
• Flexible Spending Accounts
• Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• And much more!

Pay

The minimum and maximum full-time annual salaries for this role are listed below by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours worked.

• Bay Shore, NY: $51,542 - $54,600
• Commack, NY: $51,542 - $54,600
• Lindenhurst, NY: $51,542 - $54,600

Candidates hired to work in other locations will be subject to the pay range associated with that location.

Schedule

• Flexible schedule, including nights and weekends
• Hours and days subject to change with reasonable notice