Part Time Branch Ambassador - Springfield Avenue

About the role

At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you are the heartbeat of our space. You don’t just “process transactions”—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn’t wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

Responsibilities

• The Guardian of Trust & Accuracy: Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. Maintain a “compliance-first” mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision to keep customers’ assets safe.
• The Digital Concierge: Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.
• The First-Line Consultant: Identify personal or business goals by actively listening, then pair them with the right digital tools or banking solutions to help customers succeed.
• The Hospitality Lead: Move fluidly throughout the branch, greeting customers and ensuring no one ever feels like just a “number.” Balance the efficiency of a high-volume operation with the warmth of a community-focused partner.

Requirements

• High School Diploma, GED, or equivalent certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience

Qualifications

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills
• Bilingual in English and Spanish

Essential Functions

• Support surrounding branches as needed within a 50-mile radius, with occasional opportunities to assist other locations in the broader region
• Available to work a flexible schedule, including weekends; hours and days subject to change
• Ability to adapt to business-driven schedule adjustments
• Attend all required training sessions, which may occur on a schedule differing from the primary shift
• Lift up to 25 pounds and move/stand for extended periods
• Maintain regular and consistent attendance

Benefits

• Day 1 coverage for Medical, Dental, Vision and Prescriptions
• Flexible Spending Accounts
• Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care

Pay

Newark, NJ: $51,542 – $54,600 for Branch Ambassador. Candidates hired to work in other locations will be subject to the pay range associated with that location, as reflected in the candidate’s offer letter.