Part Time Branch Ambassador - Greater Houston Area
About the role
Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy.
As a Branch Ambassador, you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience.
What You’ll Actually Do
- Help clients navigate our latest tools
- Empower clients to reach their financial goals
- Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy
- Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments
- Identify and address client needs by actively listening and pairing them with the right digital tools or banking solutions
- Greet customers and ensure no one feels like just a "number"
What You Bring
- A curiosity for learning and improving the customer journey
- A tech-savvy approach to problem-solving
- A natural gift for making people feel welcome and heard
- Precision and attention to detail
- Adaptability to a fast-paced, fluid workspace
Why Join Us?
- A comprehensive benefits package designed to fuel your career journey
- Supporting the future of banking through community-focused service
- Investment in your professional growth and well-being
Essential Functions
- Process high-volume cash transactions with 100% accuracy
- Maintain a "compliance-first" mindset to ensure all security, audit, BSA/AML, and federal regulatory standards are met
- Educate clients on digital tools and banking solutions
- Identify and address client needs by actively listening and providing appropriate solutions
- Greet customers and ensure a welcoming atmosphere
Basic Qualifications
- A High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
- At least 6 months of cash handling experience
- Average lifting capacity of up to 25 pounds
- Regular and consistent attendance
Preferred Qualifications
- An Associate’s degree
- 2+ years of Retail or Customer-facing experience
- Proficiency in G-Suite
Benefits
- Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
- Paid Time Off
- Education Assistance
- Mental Health support
- Back-up Child or Elder Care
- And much more!
Pay
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Houston, TX: $43,680 - $43,680 for Branch Ambassador
Schedule
Available to work a flexible schedule, including nights, weekends, with hours and days subject to change.
While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.
Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.
Lifting up to 25 pounds and moving/standing for extended periods of time
Regular and consistent attendance