Part Time Branch Ambassador - Forest & Josey

About the role

Capital One is reimagining banking as a mobile, intuitive, and human experience. As a Branch Ambassador you are the face of the branch, blending outstanding hospitality with cutting‑edge digital innovation. You’ll help clients navigate new tools, empower them to reach financial goals, and create a community‑focused environment.

Responsibilities

• Guardian of Trust & Accuracy: Execute high‑volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy while maintaining compliance with security, audit, BSA/AML, and federal regulatory standards.
• Digital Concierge: Educate clients on mobile banking, remote deposit capture, and contactless payments to enhance convenience and security.
• First‑Line Consultant: Actively listen to uncover personal or business goals and match clients with appropriate digital tools or banking solutions.
• Hospitality Lead: Greet customers, ensure a welcoming atmosphere, and balance high‑volume efficiency with community‑focused service.
• Support surrounding branches within a 50‑mile radius and occasionally assist other locations in the broader region.
• Maintain regular and consistent attendance; lift up to 25 lb and stand for extended periods.

Requirements

• High School Diploma, GED, or equivalent.
• At least 1 year of retail, sales, or customer‑service experience.
• At least 6 months of cash‑handling experience.
• Ability to work a flexible schedule, including weekends, with hours and days subject to change.
• Must attend required training sessions, which may differ from the primary shift.

Preferred Qualifications

• Associate’s degree.
• 2 + years of retail or customer‑facing experience.
• Proficiency in G‑Suite.
• Strong written and oral communication skills.

Skills

• Hospitality heart – natural ability to make people feel welcome and heard.
• Tech fluency – early adopter of apps and digital tools, eager to teach others.
• Precision and detail – commitment to accurate numbers and clear procedures.
• Adaptability – comfortable moving between cash‑drawer duties and digital demos.
• Curiosity – driven to understand the “why” behind processes and improve the customer journey.

Benefits

• Day 1 coverage for medical, dental, vision, and prescription plans.
• Flexible Spending Accounts, life and disability insurance.
• Paid Time Off.
• Education assistance.
• Matching 401(k) contribution up to 7.5%.
• Paid parental leave.
• Mental health support.
• Back‑up child or elder care.
• Additional perks and resources to support overall well‑being.

Pay

Dallas, TX: $43,680 per year (full‑time). Salaries for other locations vary by market; part‑time roles are prorated based on hours worked.

Schedule

Flexible schedule required, including weekends; hours and days may change based on business needs. Ability to adapt to business‑driven schedule adjustments and attend training sessions on varying schedules.