Part Time Behavioral Health Member Services Specialist

Member Services Specialists are the first point of contact for youth, families/caregivers and providers. They answer calls within a specific service level agreement, complete the registration process, and manage questions from treatment providers. This role determines the appropriate routing of calls and aims to resolve issues at the first point of contact while maintaining consistent procedures and providing outstanding customer service.

Schedule

Fully remote; must accommodate Saturday and Sunday 3:00pm–11:00pm Eastern Time. Required training will take place during 1st and 2nd shift hours for a minimum of 14 hours per week.

Responsibilities

• Answer incoming calls and provide information about PerformCare’s operations and services.
• Complete intake documentation for Members accurately and efficiently.
• Explain procedures for accessing behavioral health services.
• Address Member complaints by initiating the PerformCare Grievance and Complaint process.
• Explain Member rights upon request and provide additional resources, including the Member Handbook and provider lists within the Member’s geographic region.
• Enter requests and authorizations into the system accurately.

Requirements

• Bachelor’s degree (BS or BA) from an accredited college or university.
• 1 to 3 years of behavioral health experience preferred.
• Strong written and verbal communication skills; ability to respond sensitively to Member inquiries preferred.
• Previous customer service and data entry experience desired, preferably in a call center environment.
• Minimum of one year of experience in mental health and/or human services preferred.
• Proficiency in Windows-based PC applications.
• For remote roles: reliable high-speed internet connection with a minimum bandwidth of 50 Mbps download and 5 Mbps upload.

Benefits

• Flexible work solutions including remote and hybrid options.
• Competitive pay.
• Paid time off including holidays and volunteer events.
• Health insurance coverage for you and your dependents starting on Day 1.
• 401(k) retirement plan.
• Tuition reimbursement.
• Internet reimbursement for fully remote associates in states where service is required by contract, law, or regulation.