Part TIme

About the role

The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations.

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Requirements

• 3+ years retail leadership experience

Qualifications

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Ability to bend, lift, carry, reach, and stretch
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation
• Ability to climb ladders or step stools to stock and retrieve products
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment
• Ability to work in a fast-paced environment with frequent customer interactions
• Work hours include nights, weekends and early mornings

Skills

• Strong leadership and coaching skills
• Customer service orientation
• Effective communication and problem-solving abilities
• Ability to manage multiple tasks and priorities
• Knowledge of POS systems and inventory management

Benefits

At The Michaels Companies Inc., we offer a comprehensive benefits package to support team members and their families. Benefits may vary based on position and eligibility and can include:

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Voluntary insurance options

Pay

Compensation is commensurate with experience.

Schedule

Hours are typically 10 AM to 10 PM, Monday through Saturday, with some Sunday and holiday shifts.

Company Information

The Michaels Companies Inc. is the leading destination for creating and celebrating in North America, operating over 1,300 stores in 49 states and Canada. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is dedicated to fostering creativity and joy through its products and services.

EEO Statement

The Michaels Companies Inc. is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment, and we strive to create a diverse and inclusive workforce. We welcome applications from all qualified individuals.