Part-Time Associate Relationship Banker - Nixa

About the role

The Associate Relationship Banker develops, maintains, and deepens relationships with consumer and business clients by providing exceptional service and recommending financial solutions. This role processes transactions, introduces and cross-sells bank products and services, and refers clients to other departments to meet their financial needs.

Responsibilities

• Source and build long-term relationships with clients, understand their financial needs, and provide solutions through appropriate product and service offerings, including deposit products, electronic services, and loans.
• Open bank accounts for current and new clients, oversee transactions, and close accounts when necessary.
• Provide excellent service while processing banking transactions such as deposits, withdrawals, transfers, and loan payments.
• Address client questions, service challenges, and provide resolutions.
• Maintain a system of orderly follow-up by mail and phone to onboard new clients.
• Collaborate with business development and lending teams to seek and establish new clients.
• Maintain knowledge of internal audit procedures, legal and bank regulations, and policies.
• Answer inquiries and provide information regarding interest rates, account charges, and other account details while complying with disclosure requirements and privacy policies.
• Process transactions including checking and savings deposits, check cashing, cash handling, and check endorsements according to standard operating procedures.
• Accept and process loan payments and other transactions such as wire transfers, stop payments, cash advances, money orders, cashier’s checks, and Travelers’ Checks.
• Follow security procedures consistently and protect client confidentiality.
• Support security testing, internal and external audits, and regulatory and compliance exams with urgency.
• Comply with all company or regulatory policies, procedures, and requirements applicable to this position.
• Foster and preserve a culture of diversity, equity, and inclusion.
• Perform additional duties as required to support the company’s mission, vision, and values.

Qualifications

• High school diploma or equivalent required.
• One-year experience in banking, client service, or related field with cash handling experience.
• Capability to perform lending, sales, or account management.
• Excellent client service skills.
• Ability to prioritize and execute a variety of tasks simultaneously, often in a demanding environment.
• Proficiency in data entry using banking software and Microsoft 365 products, with high accuracy and attention to detail.
• Strong decision-making, critical thinking, interpersonal, and written communication skills.

Working Conditions

• Duties performed in a professional office environment.
• Availability to work Saturdays.
• Requires travel to other bank locations or client sites.
• Extended periods of standing and ability to lift fifty pounds.