Part-Time Airline Agent, Cross-Utilized

General Purpose of Job

This position is responsible for providing total customer service to all people desiring to use the customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below.

Essential Duties And Responsibilities

• Processing Customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate.
• Ensures FAA, Airline, and airport regulations are followed. Enforces safety/security measures, protecting sensitive zones.
• Aids Customers with special needs, i.e., Customers who need assistance in boarding.
• Loading and uploading baggage on and off the aircraft.
• Mara-shaling in the planes and pushing back the aircraft.

Competency/Behavioral Requirements

• Be pleasant with others on the job and display a good-natured, cooperative attitude.
• Be reliable, responsible, and dependable, and fulfill obligations.
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
• Accept criticism and deal calmly and effectively with high-stress situations, be open to change (positive or negative), and adapt to considerable variety in the workplace—willingness to take on responsibilities and challenges.
• Be sensitive to others' needs and feelings and be helpful on the job.
• Abide by TDA and Airline policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done.
• Be persistent in the face of obstacles.

Physical Demands

• Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet;
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time.
• Must have sufficient vision and ability to perform the position's essential functions safely.

Work Environment

• Airport environment: Indoors and Outdoors.
• Extreme outdoor conditions where extreme temperature ranges may be encountered.