Part-Time/Agent Front Desk

We reward our colleagues' hard work and dedication with an extremely competitive compensation and benefits package.

Pay

The hourly pay rate for this role is $17.75.

Benefits

• Paid time off
• Medical, dental, and vision insurance
• 401k
• Room discounts
• Other benefits for eligible employees

About the role

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities, and telling them about ways to improve their stay
• Handle cash and credit transactions
• Check guests in and out swiftly—take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs—record and act on their preferences, and handle their messages, requests, questions, and concerns
• Be a trusted contact for all guests, assisting with bill issues, local knowledge, and escalating to management when necessary
• Follow safety procedures, report incidents, and wear protective gear as needed
• Maintain a professional appearance as a brand ambassador
• Stay informed about daily events and activities
• Assist with ad-hoc duties to support colleagues

Requirements

• High school diploma or equivalent qualification (college or university degree is a bonus but not essential)
• At least one year of experience in a front desk or guest service position (ideal but not required)
• Fluency in the local language (additional language skills are a plus)
• Strong communication and problem-solving skills
• Literate, tech-savvy, and proficient in basic math and computers
• Flexibility to work night, weekend, and holiday shifts
• Ability to lift, push, and pull objects up to 50 lbs (23 kg), involving bending and kneeling