Part Time Administrative Assistant

About the role

Primary objective is to facilitate the administrative functions of the corporate office and Portfolio Manager. The Administrative Assistant should take all inbound calls when possible and present a consistent level of customer service with each caller. The role serves as an integral part of the office team and its daily function. Performs all duties in accordance with Access Management’s policies, processes and procedures and within the realm of the management philosophy.

Responsibilities

• Answer all calls and distribute as needed, greet homeowners, vendors and guests in a professional and timely manner.
• Assist residents as needed.
• Ensure workplace is kept neat and organized.
• Assist in booking of resident events.
• Monitor and distribute emails as needed.
• Assist with work orders.
• Ensure oversight of landscaping work orders.
• Communication with vendors.
• Follow up with residents (email or phone call) to ensure their concerns have been addressed and satisfied.
• Handle Owner/Tenant Relations.
• Process new tenants.
• Ensure welcome packets are assembled accordingly.
• Ensure there are tenant welcome packets and enough for resales.
• Tenant registration.
• Verify lease.
• Provide Certificate of Approval letter.
• Maintain all necessary files in an organized manner.
• Assist with setting up new homeowner packages as needed.
• Update Vantaca websites as needed.
• Assist manager as needed.
• Understand restrictions for community – be able to know where information is on Docs to properly answer resident questions.
• Know clubhouse rules & regulations.
• Be up to date with current events at