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Jobs · OTHR · Maryland

Part- Time Account Service Representative I/II (Call Center) - Inbound

MECU Credit Union · Baltimore, MD · 2 mo ago
OTHR$20–$21.59/hrPart-time

Location: One South St, Baltimore, MD 21202. This is a part-time, in-person position; MECU subsidizes a portion of parking or MTA.

About the role

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. We seek service-oriented professionals who will champion our members, treat everyone with respect, and help our community thrive.

We are currently searching for an Account Services Representative (ASR) I or II to join our Call Center. The successful candidate will project a professional company image through telephone interactions, answer member inquiries about products and services, and resolve account-related questions or problems.

Schedule

  • Monday, Tuesday, Wednesday, Friday: 8:30 am – 2:00 pm
  • Thursday: 8:00 am – 2:00 pm
  • One day remote per week

Responsibilities

  • Develop positive relationships by listening carefully and respectfully to members and coworkers.
  • Make and fulfill commitments to resolve member and coworker issues.
  • Demonstrate sensitivity to members’ sense of urgency and follow up to ensure satisfaction with both process and outcome.
  • Determine members’ specific account needs during contact and answer inquiries regarding credit union services and products.
  • Work with branches and departments to resolve member concerns.
  • Confer with management on account and service problems outside standard operating guidelines.
  • Research and resolve member problems, acting as the member liaison between other departments when necessary.
  • Possess and apply current knowledge of all key products and services, including their benefits and constraints.
  • Cross-sell products and services based on member needs in accordance with the Credit Union’s program standards.

Requirements

  • High School Diploma or GED required.
  • ASR I: 18 months call center experience preferred; 1 year member/customer service experience required.
  • ASR II: 2 years call center experience preferred; 1 year member/customer service experience required.
  • Strong computer application skills.
  • Excellent oral and written communication skills.
  • Results-oriented, quick learner, and motivated to be a consistent performer.
  • Reliable attendance and punctuality are essential.

Pay

  • Account Services Representative I: $20.00 – $21.59 per hour
  • Account Services Representative II: $21.00 – $24.13 per hour

Benefits

  • Medical, dental, and vision coverage for employees and families.
  • 401(k) plan with employer match.
  • Company-paid short-term disability, long-term disability, and life insurance.
  • Tuition assistance program.
  • Employee Assistance Program (EAP) for confidential support.
  • Discounted parking to ease commuting.
  • Long-term care insurance options.
  • Paid time off including annual leave, sick leave, and safe leave.

Physical demands

The successful candidate will regularly sit, use hands and fingers to handle objects and keyboards, talk, and hear. Occasional standing, walking, reaching, stooping, or kneeling may be required. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally up to 25 pounds. Close vision and the ability to adjust focus and view a computer screen for extended periods are required. Reasonable accommodations may be made for individuals with disabilities.

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