Part-Time Academic Advising Support Associate

About the role

The Academic Advising Support Specialist provides administrative, operational, and customer service support for the Academic Advising Center. This position serves as a primary point of contact for students, faculty, and staff, providing professional, timely assistance.

Responsibilities

• Serve as a primary point of contact for students, faculty, and staff, providing professional, timely assistance.
• Maintain a welcoming and student-centered environment while ensuring compliance with institutional practices, FERPA regulations, and established departmental procedures.
• Support front desk coverage for the Academic Advising Center and Check-In stations at events to ensure positive customer service.
• Clock in and out students, retrieve/accept documents, answer phones and emails, schedule appointments, scan/index advising documents, and file as needed.
• Maintain a customer-friendly, confidential, and professional environment and a welcoming attitude.
• Provide staff support to include preparation of documents supporting advisement, records maintenance, data input, tracking reports, and the use of Banner and Xtender.
• Scan and index student advisement records in a timely manner.
• Assist in the preparation and compilation of special reports, forms, and other documents as required.
• Provide professional, timely, and courteous assistance to internal and external stakeholders of TJC.
• Travel to other TJC locations as required for advising support duties.
• Maintain confidentiality of student information and records; knowledge of FERPA and other applicable laws and regulations.
• Meet or exceed annual performance expectations as designated by the Manager.

Requirements

• Experience advising in higher education or other related areas preferred.
• Understand and appreciate the community college mission.
• Ability and willingness to work both independently and as part of a team.
• Ability to utilize computer technology to access information, maintain records, and prepare reports as required.
• Ability to multitask and prioritize daily job requirements.
• Ability to listen to and determine students’ needs.
• Ability to work cooperatively as a team member.
• Ability to work effectively under pressure and meet deadlines.
• Excellent interpersonal skills and a commitment to providing outstanding student service.
• Commitment to continued professional growth.

Qualifications

• High school diploma or GED.
• Prioritization of daily job requirements.
• Knowledge of FERPA and other applicable laws and regulations.

Skills

• Customer service skills.
• Computer literacy.
• Time management.
• Communication skills.
• Attention to detail.

Benefits

Individuals will have contact – in person, by email, or by phone – with staff, students, and the general public.

Pay

Compensation is commensurate with experience.

Schedule

This is a part-time position and can work up to 18 hours per week.