Part Time (30 Hours) Associate Banker, State Ave Branch, Marysville, WA Bilingual Spanish Required

About the role

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions to help them achieve their financial goals.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service: greet clients as they enter the branch, make them feel heard and cared for, leverage a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance, opening new accounts, and complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions, including the usage of self-service technology options such as the Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions. Partner with other branch team members to help clients achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault or ATM while adhering to all bank policies and procedures.

Requirements

• Ability to put clients first and exceed their expectations by delivering attentive and friendly service and creating a welcoming environment.
• Ability to build trusted relationships by demonstrating genuine care and concern during client interactions.
• Ability to engage clients by communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail, providing a consistent client experience.
• Ability to elevate the client experience by working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Reading and speaking in both English and Spanish fluently is required for this role.

Preferred Qualifications

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. Benefits include:

• Comprehensive health care coverage.
• On-site health and wellness centers.
• A retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions—all while ranking first in customer satisfaction.