Part Time (30 Hours) Associate Banker, Downtown Flushing Branch, Flushing, NY Bilingual Mandarin Required

About the role

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. As an Associate Banker, you will represent our brand and culture with hospitality, using the latest banking solutions and cutting‑edge financial technology combined with friendly and attentive service. Your role will significantly contribute to the branch's success by delivering exceptional client experiences, building trusted relationships, sharing product knowledge, and helping clients achieve their financial goals.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service, greeting clients as they enter the branch, managing lobby traffic with a tablet, checking clients into the waiting queue, and scheduling or canceling client meetings.
• Exceed client expectations by providing account servicing and maintenance, opening new accounts, and complying with all policies, procedures, regulatory and banking requirements.
• Educate and assist clients with day‑to‑day banking transactions, including use of technology self‑service options such as the Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions, partnering with other branch team members to help achieve financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required qualifications, capabilities, and skills

• Ability to put clients first and exceed their expectations, delivering attentive and friendly service and creating a welcoming environment.
• Ability to build trusted relationships, demonstrating genuine care and concern during client interactions.
• Ability to engage clients, communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail, providing a consistent client experience.
• Ability to elevate the client experience by working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Reading and speaking in both English and Mandarin.

Preferred qualifications, capabilities, and skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

About the company

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. The mission is to create engaged, lifelong relationships and put customers at the heart of everything we do. Chase also supports small businesses, nonprofits, and cities with solutions to meet all their financial needs.

Compensation

The base salary is determined based on role, experience, skill set, and location. Eligible employees may receive commission‑based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

Benefits

Chase offers a competitive total rewards package that includes comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and other programs based on eligibility. Additional details about total compensation and benefits are provided during the hiring process.