Part-time (20 hours/week) Member Service Representative

About the role

Our Member Service Representative (MSR) is the ultimate multi-tasker, experience-maker and arguably one of the most important roles at the credit union. If you possess a love for people and a flare for precision - this role is for you! In other words, the MSR is one of our most critical member experience touchpoints; they are the face of the organization and first contact for members.

MSRs provide superior service and an awesome experience to all members, offering a full range of products and services through meaningful conversations. Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members. At Prospera Credit Union, people aren't just numbers or transactions, and you won't be treated that way either.

Responsibilities

As a member of our dynamic team, you will be responsible for:

• Providing professional, friendly and personalized member service during each interaction.
• Acting as the face of the organization and one of the first points of contact for our members
• Accurately processing a variety of financial transactions (deposits, withdrawals, advances, loan payments, etc.).
• Creating conversations with members to help identify their needs
• Providing information and education about various products and services
• Making appropriate referrals, suggestions and referrals to other team members who specialize in different areas such as loans, investments, mortgages, etc.

Requirements

To be a great candidate for this opportunity, you should have:

• High School Diploma or GED required
• A passion for helping people and being part of an awesome team
• Excellent verbal communication skills
• Strong attention to detail
• Customer Service experience
• Ability to hear, assimilate and solve problems quickly, using a member service approach

Benefits

We offer a range of benefits, including:

• Generous PTO - Enjoy great paid time off benefits to support work-life balance!
• High 401(k) Matching - Dollar-for-dollar matching up to 5% of contributions to build your retirement savings!
• Bilingual Differential: Additional $1.50 per hour for bilingual skills
• Weekend Differential: Additional $1.00 per hour for hours worked on weekends, stackable with bilingual differential.
• Quarterly Net Promoter Score Bonus: Eligible for an additional bonus.

Pay and Schedule

We are offering a minimum of $18.50/hour starting, with a schedule of 20 hours per week, flexible between 8:15 AM - 5:15PM weekdays. You will also be required to work on Saturdays from 8:45AM - 12:15PM (once a month at our Neenah location).