Parking & Transportation Host I - Reserve

About the role

The Parking and Transportation Host I position offers a reserve schedule averaging 20 hours per week, with flexibility in hours ranging from 40 to 999 hours annually.

Responsibilities

• Provide world-class guest service by extending a warm welcome, assisting guests in finding appropriate parking and/or direction, and answering questions regarding Biltmore and the surrounding area while ensuring a safe, orderly environment.
• Occasionally provide transportation (van only), including transport of guests or employees, as needed.
• Offer general assistance and support for the department, leadership, and the company as required.

Qualifications

• High school diploma (or GED)
• First Aid, CPR, AED certification a plus
• At least six (6) months of related experience in a guest contact/service, education, or other similar field, preferably in an upscale hotel/resort/attraction environment
• Demonstrated commitment to delivery of world-class internal/external guest service
• Demonstrated ability to quickly acquire knowledge of Biltmore history, products and services, and the Asheville area and Western North Carolina
• Proactive engagement with guests, sincere identification of opportunities to share stories, suggestively sell/cross-promote as appropriate
• Proactive, comfortable taking initiative; ability to exercise good judgment, prioritize work, and adapt as needed
• Outstanding interpersonal and communication skills; clear, concise, and effective communication with different audiences
• Problem solving creatively; strong guest service recovery skills; professionally handles a variety of situations with guests, vendors, etc.
• Represents the company professionally in accordance with standards at all times

Physical Requirements

• Must have a valid driver’s license, a clean driving record for the past three (3) years, and be at least 18 years of age
• Able to sit, stand or walk in all types of weather for up to twelve (12) hours per day with fluctuations in temperature and conditions
• Able to lift 30 to 50 pounds occasionally