Parking Services Compliance Agent

Union Affiliation: American Federation of State County and Municipal Employees (AFSCME)

Pay

$24.02 - $26.73 hourly

Schedule

We currently have three openings for the following shifts:

• Tuesday through Saturday, from 9am to 5pm
• Sunday through Thursday from 9am to 5pm
• Tuesday, Wednesday and Thursday from 3pm to 11pm, and Friday and Saturday from 1pm to 9pm

Responsibilities

• Patrol assigned area/route and identify vehicles parked in violation of posted safety regulations (hydrants, fire lanes, corners, blocked driveways, un-registered, etc.) and/or equity regulations (meters, handicapped spaces, abandoned vehicles, scofflaws, etc.), issue tickets and, as necessary, coordinate vehicle towing with the Parking Services Coordinator.
• Serve as ambassador for the City of Burlington by actively engaging with and providing assistance to the community related to parking, including directing vehicles to alternate parking resources when necessary.
• Respond to questions and inquiries from the general public, and provide information regarding parking services, regulations, procedures, directions, etc. in a professional manner.
• Relay complaints received to the Parking Services Coordinator.
• During parking bans work with towing services and other City departments to remove vehicles as necessary to ensure expeditious and effective street cleaning and plowing operations.
• Assist customers with the use of self-service/self-pay equipment.
• Remain informed of special events and attractions in the Chittenden County area.
• Monitor phones, radios, surveillance cameras, door alarms, and weather-related equipment as directed.
• Monitor garage environment and report unusual events or hazardous conditions to supervisor or security.
• Monitor and count parked vehicles.
• Maintain accurate records of work activities in accordance with policies and procedures.
• Provide administrative support to Parking Services Coordinator as needed.
• Respond to subpoena to testify in court as needed.
• Conduct Vehicle Inspection Number certification as needed.
• Provide assistance to police officers as requested.
• Assist with training new staff as needed.
• Perform other duties as required.

Requirements

• Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
• Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
• High School Diploma or equivalent required.
• Valid Driver’s License preferred.
• Must have no prior felony or misdemeanor convictions.
• Must successfully pass a data security certification and background investigation (including fingerprinting).
• Must be able to walk and remain standing for long periods of time (7-12 hours per day).
• Ability to maintain a professional appearance at all times and adhere to the City uniform policy.
• Ability to hold and operate two-way radio and/or cell phone required.
• Ability to work in all weather conditions required.
• Ability to work evenings, overnight, holidays and weekends required.
• Ability to communicate effectively both verbally required and in writing preferred.
• Regular attendance is necessary and is essential to meeting the expectations of the job functions.
• Ability to understand and comply with City standards, safety rules and personnel policies required.
• Ability to interact with co-workers and public in a professional and courteous manner required.
• Ability to deal with stressful and confrontational customers in a professional manner required.