Parking Operations Specialist

Agency: Northern Virginia Community College, Division of Finance. Work location: Alexandria - 510. Part-time position (max 29 hours per week) between 8:00 AM - 5:00 PM, Monday-Friday. Hiring range: $18/hr.

About the Role

This position performs routine administrative, operational, financial, and customer-support services related to campus parking, transportation, and NOVACard operations. This position is not eligible for telework.

Responsibilities

• Perform front office duties including:
  • Permit sales, citation payments, NOVACard issuance
  • Cash drawer reconciliation and general customer support
• Manage Print Services: refill paper, toner, and staples as needed; troubleshoot paper jams
• Support duties:
  • Monitor SmarterTrack for tickets and address as necessary
  • Escalate tickets to Tier 2 as needed
• Perform parking enforcement duties including:
  • Checking all applicable parking areas for infractions against parking policy
  • Issuing citations to vehicles
  • Properly maintaining parking equipment and hardware
• Operate a state enforcement vehicle while performing duties
• May be required to perform other duties as assigned
• May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor

Requirements

• Ability to interpret and apply policies, procedures, and guidelines
• Strong interpersonal skills
• Ability to answer phones
• Good problem-solving and critical thinking skills
• Customer service experience
• Computer experience working in a Windows environment
• Valid Driver’s License
• Operation of a State Vehicle
• May be required to travel between campuses

Preferred Qualifications

• Cash-handling experience
• Experience in an office environment
• Experience dealing with customer concerns and problems

Benefits

NOVA offers eligible employees a benefits package that includes:

• Comprehensive health and dental insurance program
• Generous paid leave
• Deferred compensation plans
• Paid parental leave
• State employee discounts
• Solid and secure retirement program