Parking Operations Coordinator (Part-Time)

About the role

Be the first line of service and safety for El Paso County. In this dynamic, community-facing role, you’ll do more than manage parking; you’ll create a welcoming, secure experience for every visitor, employee, and resident who passes through our facilities.

We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

Purpose

We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

Hiring Range

Hiring Range: $21.00 - $22.00 hourly

Schedule

This position has an anticipated work schedule of Monday through Friday, from 2:30 PM to 6:30 PM, with shifts extending to 8:00 PM on event days, as well as Weekend hours that typically fall between 12:00 PM and 8:00 PM based on event scheduling.

Essential Duties/Responsibilities

• Greets customers and employees in a friendly and courteous manner while professionally enforcing El Paso County Parking Rules and Regulations.
• Reports security violations to the appropriate County Security personnel; writes accurate, detailed reports.
• Collections parking fees and enters data into a Point of Sale (POS) system.
• Ensures collected revenue and receipts are accurately documented upon completion of each shift; maintains revenue records.
• Provides administrative support, including accurate bookkeeping, management of customer requests and permit databases, as well as inventories for signage and supplies.
• Performs basic upkeep, cleaning, and charging of equipment for Parking Operations, including two-way radios, phones/tablets, ATVs, carts, and other essential tools.
• Conducts regular patrols of parking structures as assigned to ensure public safety, cleanliness, proper maintenance and upkeep, user compliance, and aesthetics; places work orders for repairs as needed.
• Provides assistance and support to the Security Section, monitoring parking facilities, and communicating problems, such as parking violations or other appropriate circumstances via two-way radio to Security personnel as needed. Reports any malfunctions to the appropriate personnel.
• Maintains regular and punctual attendance.
• May require working on-call, overtime, weekends, holidays, and rotating shifts or locations on short notice.
• Responds to emergency situations as required.
• Serves as on-call representative for after-hour response.

Qualifications

• Knowledge of basic accounting procedures desirable; ability to maintain accurate records of business and accounting transactions.
• Knowledge of common radio communication procedures and use of two-way radios preferred.
• Knowledge of Microsoft Office programs preferred.
• Must be able to act quickly and decisively in stressful situations.
• Ability to maintain positive interaction with fellow employees, public safety personnel, and the public in a courteous and professional manner.
• Ability to provide excellent customer service.
• Ability to communicate effectively both verbally and in writing and possess a high level of attention to detail; ability to write accurate and detailed reports, records, and other documents.
• Ability to operate standard office equipment, including copier, calculator, printer, computer, POS system, fax, and multi-line telephone.
• Maintain regular and punctual attendance.
• Ability to be trained on parking operations equipment.
• Ability to work day and night shifts to support event parking.

Required Education & Experience

• High school diploma or equivalent education.
• One year of customer service experience.

Preferred Education & Experience

• Experience as a parking attendant or cashier.