Parking Operations Account Manager - Maui

About the role

The Parking Operations Account Manager oversees day-to-day activities related to parking garage and surface lot management across over 1,000 nationwide locations. This role is responsible for account performance in financial, government compliance, and customer/client satisfaction objectives, while maintaining client relationships to generate new business opportunities. The Account Manager leads, trains, and develops Premium Parking staff and reports to the Market President.

Responsibilities

• Cultivate and maintain positive, strong relationships with clients, including responding to client requests and concerns and attending meetings with property owners and real estate management organizations.
• Complete weekly financial reports and monthly projections, communicating with executive leadership.
• Maintain parking software and billing systems.
• Maintain familiarity with access and revenue control system hardware and software.
• Direct projects related to the physical operation of parking garages and surface lots, including cleaning, repair, equipment maintenance, and security to maintain a first-class operation.
• Engage in the development of location-level financial and operational goals.
• Develop and execute marketing and operating strategies; participate in market research and new business development.
• Manage all parking personnel, including recruiting, training, evaluation, and salary administration.
• Comply with and enforce Premium Parking company policies.
• Develop and maintain positive tenant relations.
• Manage all aspects of tenants’ parking, including rent roll maintenance, contract files, and lease provision compliance.
• Lead special event planning and execution.
• Promote Premium Parking and participate in market research and new business development.

Requirements

• Establish a cooperative working atmosphere among staff.
• Strong customer service skills and abilities.
• Ability to multi-task and work independently.
• Communicate professionally and effectively with all levels of the organization, both verbally and in writing.
• Exchange ideas, information, and options with others to formulate policies and programs or arrive jointly at decisions, conclusions, and solutions.
• Apply principles of rational systems to solve practical problems and deal with concrete variables in situations with limited standardization.
• Interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
• Proficiently use Microsoft Word and Excel to produce reports and spreadsheets.
• Integrate analyses of data to discover facts or develop knowledge concepts or interpretations.
• Maintain a calm demeanor in emergency situations.
• Demonstrate a sense of urgency and timeliness.

Qualifications

• Parking management experience (preferred, but not required).
• Ability to lead and motivate team members.
• Detail-oriented and extremely well organized.
• Valid driver’s license with 3+ years of driving experience.
• No major violations (DUI, reckless driving, negligent homicide) in the past 7 years.
• No more than two minor violations (accident, speeding) in the past year.
• No license suspensions within the last 3 years.

Our company conducts a comprehensive background check as part of the hiring process, including verification of educational credentials, employment history, criminal records, and drug screening.

Benefits

• Competitive medical, dental, vision, and life insurance.
• Paid time off.
• Monthly commute and mobile phone stipend.
• Tuition reimbursement.
• Short-term and long-term disability insurance.
• Accidental and critical illness coverage.
• Pet insurance.