Parking Operations Account Manager - Baltimore

About the role

The Parking Operations Account Manager oversees day-to-day activities related to parking garage and surface lot management across 1,000+ locations. Key responsibilities include:

• Cultivate and maintain positive, strong relationships with clients
• Respond to client requests and concerns
• Attend meetings with property owners and real estate management organizations
• Complete weekly financial reports and monthly projections
• Maintain parking software and billing systems
• Maintain familiarity with access and revenue control system hardware and software
• Direct projects related to the physical operation of parking garages and surface lots
• Engage in the development of location-level financial and operational goals
• Develop and execute marketing and operating strategies
• Manage all parking personnel, including recruiting, training, evaluation, and salary administration
• Comply with and enforce Premium Parking company policies
• Manage all aspects of the tenants’ parking, including rent roll maintenance, contract files, and lease provision compliance
• Lead special event planning and execution
• Promote Premium Parking and participate in market research and new business development

Responsibilities

Account Managers are responsible for:

• Account performance for financial, government compliance, and customer/client satisfaction objectives
• Maintain relationships with present clients to obtain references and leads for new business opportunities
• Accountability, training, and development of all Premium Parking staff
• Ensuring a first-class operation at all times
• Developing and executing marketing and operating strategies
• Participating in market research and new business development

Requirements

Qualifications for this role include:

• Parking management experience (preferred, but not required)
• Ability to lead and motivate team members
• Detail-oriented and extremely well organized
• Valid license with 3+ years driving experience
• No major violations in the past 7 years
• No more than two minor violations in the past year
• No suspensions within the last 3 years

Qualifications

We look for candidates who:

• Establish a cooperative working atmosphere among staff
• Have strong customer service skills and abilities
• Can multi-task and work independently
• Communicate professionally and effectively with all levels of the organization both verbally and in writing
• Can exchange ideas, information, and options with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, and solutions
• Can interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form
• Are proficiently using Microsoft Word and Excel to produce reports and spreadsheets
• Can integrate analyses of data to discover facts and/or develop knowledge concepts or interpretations
• Can maintain a calm demeanor in emergency situations
• Can demonstrate a sense of urgency and timeliness

Benefits

What We Offer:

• Competitive Medical, Dental, Vision, & Life Insurance
• Paid Time Off
• Monthly Commute and Mobile Phone Stipend
• Tuition Reimbursement
• Disability Insurance (Short & Long Term)
• Accidental & Critical Illness Coverage
• Pet Insurance