Parking Lot Auditor - Houston, TX

About the role

The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions. The primary objective is to deliver great customer service while maintaining a safe, clean, and efficient parking environment, which includes helping guests, enforcing parking policies, and supporting overall lot operations.

Responsibilities

• Ticketing & Payments: Issue tickets, handle payments accurately, and track money and paperwork responsibly.
• Reporting & Documentation: Complete shift logs, track tickets and revenue, and document parking activity.
• Administrative Support: Label keys, record vehicle details, and maintain organized records of parked cars.
• Security & Compliance: Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
• Lot Maintenance: Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.
• Customer Service: Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
• Teamwork & Communication: Use radios appropriately, stay in contact with the team, and support a positive work environment.
• Professionalism & Attendance: Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.
• Additional Duties: Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.

Requirements

• High school diploma or GED required.
• Previous customer service experience preferred; a positive, helpful attitude is essential.
• Valid driver’s license and reliable transportation required.
• Clean motor vehicle record with no more than three moving violations within the past three years.
• Successful completion of a background check required and must be maintained throughout employment.
• Ability to stand, walk, and lift up to 50 pounds for extended periods.
• Comfortable working indoors and outdoors in various weather conditions.
• Clean, professional appearance and adherence to uniform and grooming standards required.
• Schedule flexibility essential; shifts may include nights, weekends, and holidays.
• Must remain alert to surroundings, including moving vehicles and changing weather conditions.
• Demonstrates excellent communication skills through active listening, clear articulation, and a courteous, professional demeanor.
• Skilled in managing guest interactions with patience, empathy, and close attention to detail.
• Works collaboratively with team members, supervisors, and clients to ensure a seamless and positive service experience.
• May need to use a personal cell phone for work‑related communications or to access mobile apps; reimbursement follows company policy when applicable.

Benefits

• Health Benefits – Medical, vision and dental insurance
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Belleview University
• Nationwide discounts through Perks at Work
• Military friendly employer

Pay

PMC is committed to pay transparency and equity; employees may discuss compensation. Overtime is paid at one‑and‑one‑half times the regular hourly rate for hours over 40 in a workweek, in compliance with the FLSA. Hourly rates meet or exceed the applicable minimum wage for the work location. Compensation is an hourly base rate, which can vary by market.

Schedule

Schedule flexibility is essential; shifts may include nights, weekends, and holidays. The position is offered as Full Time or Part‑Time and is classified as Non‑Exempt.