Parking Lot Attendant

About the role

As a theme park built around a working movie studio, we’re all about lights, camera, action. Working with us means thriving in a fast-paced environment as we work as a team to create a seamless experience for our guests. Be the first point of contact for an extraordinary guest experience as a Parking Attendant. In this fast-paced and dynamic role, you’ll greet guests upon arrival with enthusiasm and help create fun-filled memories right from the start.

Responsibilities

• Provide parking instruction, guidance, and assistance to guests upon their arrival and/or exit.
• Monitor the flow of traffic.
• Direct guests to parking areas or parking spaces, using hand signals or flashlights as necessary.
• Allow or disallow access into the parking structures and lots by lifting, positioning, and removing cones/signs in order to open, redirect, or close parking areas.
• Report maintenance issues that surface and follow up to ensure appropriate action is taken immediately.
• Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.
• Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld.
• Provide excellent customer service by assisting guests with inquiries, resolving complaints, and addressing concerns related to cash transactions while maintaining a high level of professionalism.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned.

Requirements

• Previous customer service experience preferred but not required.

Job Demands

• Must be able to walk or stand for extended periods of time.
• Must regularly lift and/or move up to 25 lbs, frequently lift and/or move up to 25 lbs with assistance.
• The noise level is generally moderate to high.
• Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors.

Schedule

Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays.

Pay

$19 per hour (After 1,000 hours worked, pay increases to $23/hr).

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks.
• Earn complimentary tickets for your friends and family.
• Discounts on food and merchandise.
• Special events for employees (preview nights for new attractions/events).
• Building lifelong friendships.
• Resume building workshops.
• Growth opportunities.
• Wellness programs.