Parking Enforcement Officer Downtown Fayetteville ( Mid-day shift )

Department: Operations - Field | Location: Downtown Fayetteville - Hay Street | Shift: 12:00pm - 8:00pm

About the role

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Parking Enforcement Patroller is responsible for monitoring and enforcing parking regulations across assigned areas using a company vehicle (car or golf cart). This role ensures compliance with parking policies, identifies violations, and supports safe and efficient operations across a broader coverage area.

Responsibilities

• Patrol assigned areas using a company vehicle (car or golf cart) to observe parking violations across a wide geographic area.
• Enforce parking regulations by issuing warnings, citations, or arranging for vehicle towing when necessary.
• Identify and address violations such as expired meters, unauthorized parking, improper use of designated spaces, and safety infractions.
• Accurately record and enter citation data including time, date, location, and vehicle details (license plate, make, model, color).
• Maintain detailed and accurate enforcement logs.
• Inspect parking meters, gates, and other equipment for malfunctions or damage.
• Report issues such as vandalized signs, faded markings, or safety hazards to management.
• Monitor overall conditions across multiple locations or large facilities.
• Provide professional and respectful assistance to customers regarding parking rules, citations, and general inquiries.
• De-escalate situations when possible and escalate to management when necessary.
• Provide traffic control support as needed.
• Report accidents, incidents, or safety concerns immediately.
• Coordinate with Operations Manager, Shift Supervisor, or security teams when required.

Requirements

• Must be at least 18 years of age
• Valid Driving License with good driving record
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security

Skills

• Ability to operate a vehicle safely in parking environments
• Strong attention to detail and observation skills
• Ability to work independently across large areas
• Excellent customer service and communication skills
• Strong communication and conflict-resolution skills

Physical Demands

• Ability to sit and operate a vehicle (car or golf cart) for extended periods of time
• Ability to enter and exit a vehicle frequently throughout the shift
• Ability to walk and stand intermittently to inspect vehicles and issue citations
• Ability to bend, reach, and stoop when placing citations or inspecting areas
• Ability to work outdoors in varying weather conditions, including heat, rain, humidity, and sun exposure
• Ability to visually assess surroundings, read license plates, and identify violations at a distance
• Ability to handle light equipment (citation devices, radios, handheld units)
• Ability to maintain alertness and awareness while driving and monitoring surroundings

Working Conditions

• Combination of driving and outdoor work
• Exposure to various weather conditions
• Covers larger or multiple parking areas throughout shift

Pay

$11.00 - $12.00 / hour

Benefits

Full Time Only

• Generous Paid Time Off: 10 days of paid time off, plus 8 paid holidays
• Comprehensive Health Plans: Medical, Dental, and Vision coverage for you and your family
• Life and Disability Insurance: Company paid basic life and Short-Term Disability
• 401(k) Plan: Generous employer match with immediate vesting
• Employee Assistance Program: Behavioral Health Care for you and your family members
• Parental and Caregiver Leave

Part Time

• 401(k) Plan: Generous employer match with immediate vesting
• Sick Time Off: Paid sick leave based on state laws and regulations
• Employee Assistance Program: Behavioral Health Care for you and your family members

If this position is union-represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).