Parking Enforcement Associate (Full-Time) - Atlanta

Qualifications

• Knowledge of geography of the area they are enforcing
• Knowledge of hazards and safety precautions
• Ability to use a handheld computer
• Ability to operate a motorized vehicle
• Ability to understand and apply parking regulations
• Ability to interact with others in a courteous and tactful manner
• Ability to walk for extended periods of time
• Ability to work in all weather conditions
• Must be 18 years of age or older at the time of hire
• Ability to read, write, and interpret the English language
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
• Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions
• Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public
• Ability to effectively respond to customer problems or complaints
• Proactive with strong personal drive and proven customer service skills
• Willingness to lead by example

Essential Job Functions

• Provide customer service by answering questions regarding directions, events, building locations, and parking policies
• Issue citations and warnings for non-compliance with a computerized handheld computer or manual tickets
• Impound, boot, or relocate vehicles as directed
• Aid maintenance staff with duties related to parking program and facility upkeep and maintenance
• This includes but is not limited to inspecting and assessing lots for maintenance issues, painting, cleaning, and repairing parking meters and pay and display machines, installing signs, signposts, and meter posts
• Aid in the collection and security of all monies received through parking citation, multi-parking space, PARCS technology and any other means of collection parking revenues and fees
• Assist event staff with activities related to permit sales during peak seasons
• This includes but is not limited to data entry, collating mailings, and providing frontline customer service
• Other related duties as assigned