Parking Customer Support Rep

About the Role

We are seeking a customer-focused professional who enjoys working with people and thrives in a fast-paced environment. In this role, you will be responsible for assisting customers, supporting parking operations, and helping maintain a smooth and welcoming experience throughout the facility.

Key Responsibilities

• Customer Service
  • Welcome customers and provide a friendly, professional experience.
  • Respond promptly to customer inquiries and assist with issue resolution.
  • Build positive relationships by delivering a high level of customer satisfaction.
  • Maintain a customer-focused approach with a helpful and solution-oriented attitude.
• Parking Operations Support
  • Assist customers in parking facilities, elevator lobbies, and traffic lanes.
  • Help direct vehicle traffic when necessary.
  • Perform cashiering activities and process exception transactions as needed.
  • Provide vehicle location assistance and jump-start services as directed.
  • Patrol assigned areas to identify customers who may need assistance.
  • Troubleshoot minor equipment issues and report concerns as appropriate.
• Facility Maintenance
  • Support the overall appearance and cleanliness of the garage.
  • Wipe down equipment and surfaces.
  • Remove trash and debris as needed.
  • Complete additional tasks and projects assigned by management.

Qualifications

• Education: High School Diploma or GED preferred, but not required.
• Experience: Previous customer service experience required. Cash-handling experience preferred. Parking industry experience is a plus but not required.

Requirements

• Valid driver's license required (MUST have for at least 2 yrs)
• Ability to operate company vehicles
• Flexibility to work various shifts and schedules
• Commitment to delivering exceptional customer service

Skills & Abilities

• Flexibility to work at multiple facility locations as needed.
• Ability to manage challenging and emotionally charged situations while effectively de-escalating concerns.
• Strong verbal and written English communication skills.
• Ability to make sound decisions independently and recognize when management support is needed.
• Proficiency with basic computer applications and parking-related systems.

What Makes You Successful in This Role

You are someone who:

• Enjoys engaging with people and delivering outstanding customer service.
• Brings a positive attitude and a strong sense of professionalism.
• Remains calm and focused in fast-paced or high-pressure situations.
• Demonstrates accountability and reliability in daily responsibilities.
• Works effectively with little supervision.
• Possesses strong communication and interpersonal skills.
• Is open to feedback, collaboration, and different perspectives.
• Understands the importance of timeliness and urgency.
• Thrives in a team-oriented environment.
• Has basic computer proficiency, including parking revenue control systems.

Physical Requirements

• Ability to work outdoors and in varying weather conditions, including heat, wind, rain, and cold temperatures.
• Capability to lift, push, and pull up to 20 pounds.
• Ability to stand, walk, and occasionally run for extended periods.
• Frequent bending, stooping, squatting, and lifting throughout the workday.
• Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform essential job functions.

Pay & Schedule

• Pay: $19.90/hour
• Schedule: Part-Time (24hrs a wk) with open availability
• Union Position: SACU Union
• FLSA Status: Non-Exempt
• Location: Sacramento Airport | Sacramento, CA