Parking Customer Care Specialist

About the role

The Parking Customer Care Specialist at Urban Park Services improves customer resolution while supporting remote back-office operations for parking and vehicle-assistance field services, including dispatch, scheduling, billing, records, and customer care. This role ensures parking customer care execution leaves owners, evidence, and next actions visible.

Responsibilities

• Coordinate and review the Parking Customer Care Specialist workflow by helping the team assess available case history before responding.
• Resolve routine issues within approved authority as part of parking customer care execution.
• Maintain workflow by documenting commitments and next actions for clarity and accountability.
• Track and escalate complex cases with sufficient context for the next owner.
• Own and handle assigned customer or client requests efficiently.

Key Capabilities

• Use follow-up and queue management tools confidently in parking customer care execution.
• Apply knowledge base resources while tracking exceptions, owners, and deadlines.
• Document multichannel support decisions clearly for seamless team collaboration.
• Exercise sound judgment in field service back-office support, especially during escalations.

Success Metrics

The role delivers dependable customer resolution through clean records, explicit ownership, timely escalation, and reduced downstream fixes. Success is measured by the accuracy, security, traceability, and readiness of customer resolutions for the next authorized teammate.

Work Arrangement

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.