Parking Cashier

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences—no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Tomorrow, we will power checkout-free experiences anywhere to make everyday moments remarkable—giving us back our most valuable asset: time.

Responsibilities

• Treat each customer with respect and kindness, ensuring every interaction delivers on the SP+ Promise of making every moment matter.
• Be at work every scheduled day, on time and in uniform, ready to assist customers.
• Count the “bank” of revenue at the beginning of each shift to ensure the starting total is correct.
• Collect cash and/or validations while maintaining security of cash.
• Make change and issue receipts or tickets to customers for each transaction.
• Compute or re-compute bills from tickets to determine the amount due per customer.
• Operate a cash register (manually or by machine) to calculate and display transaction costs.
• Quote prices for parking services upon customer request.
• Provide directions to city locations and assist customers to ensure they reach their destinations easily and efficiently.
• Complete lost ticket forms when original tickets cannot be located.
• Resolve customer complaints quickly and efficiently; escalate to a supervisor when needed.
• Answer the telephone promptly and courteously.
• Maintain cleanliness of the booth and surrounding area by picking up trash.
• Conduct timely checks to ensure proper inventory of necessary work aids and supplies in the booth.
• Verify the log of shift transactions against the “bank” of revenue on hand.
• Compile the “bank” of collected revenue once a predetermined amount has been reached.
• Record amounts received, cars in/out of the facility, and cars left in the facility (if applicable) while preparing the shift report of transactions.
• Perform any other duties assigned by the supervisor.

Requirements

• Less than high school education or up to one month of related experience or training, or an equivalent combination of education and experience.
• Availability to work special shifts, including 2nd shift, 3rd shift, and/or weekends, depending on location needs.
• Valid state-issued driver’s license with a current address and acceptable driving record (required only if driving a company vehicle or on company business).

Skills

• Mathematical skills: Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals; ability to make change.
• Language skills: Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations.
• Reasoning ability: Ability to apply common sense to carry out detailed but standard written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.
• Other skills: Ability to use a clock (standard/military time), calculator (optional), or credit card machine; ability to maintain a pleasant and professional demeanor when speaking on the telephone and with the public; ability to effectively respond to customer problems or complaints.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms.
• Occasionally required to walk and stand.
• Specific vision abilities required include close vision.

Pay

$17.17 per hour

Benefits

• Medical, dental, and vision coverage
• Flexible spending accounts
• Long-term and short-term disability insurance
• Life insurance and accident insurance
• 401k retirement plan
• Paid time off

Location: Baltimore, MD