Parking Attendant

Responsibilities

• Provide superior customer service, including assisting customers in the successful use of the automated parking system.
• Control traffic at the entrance and exits at all times.
• Interact with the automated parking system manufacturer, service, and sales representatives.
• Perform basic troubleshooting on the system, as needed, reporting results to the automated parking system manufacturer and Parking Manager.
• Walk the location to observe physical condition and appearance, and volume of business.
• Maintain general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, etc.
• Perform daily audits of the parking garage.
• Report any and all claims or injuries that occur and assist the Parking Manager in completing a written incident report, if needed.
• Perform other duties as assigned.

Competencies

• Read and interpret English language documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Communicate both written and orally with customers, co-workers, and the Parking Manager.
• Troubleshoot basic issues with the automated parking system.
• Utilize basic PC-based business software, including Microsoft products for word processing and email.
• Utilize the software on site that specifically handles the automated parking garage functionality.

Reasoning Ability

• Apply sound judgment in conducting instructions, which come in either written, oral, or diagram form.
• Apply technical training received on-the-job or in formal class settings to day-to-day activities.

Interpersonal Abilities

• Exhibit excellent customer-service skills.
• Display follow-through in conducting directions from management.
• Display teamwork skills in relations with co-workers.
• Proven customer support experience.
• Customer orientation and ability to adapt/respond to different types of characters.

Physical Requirements

• Frequent: Standing; walking; talking; hearing; using close and distant vision, color vision, peripheral vision, depth perception.
• Occasional: Sitting; use of hands to feel or grasp; reaching with hands and arms; climbing or balancing; working on a ladder, stooping; kneeling; crouching; lifting objects up to 50 lbs.

Work Environment

• Frequent: Exposure to wet and/or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions; risk of electrical shock; and vibration.
• Necessary: Noise level in the work environment is usually moderate.