Parking Ambassador - University of Miami Health System

Location: UHealth (1400 NW 12th Ave, Miami, FL 33136)

This role requires proof of the following vaccinations prior to beginning employment: MMR (Measles, Mumps, and Rubella), Varicella (VCV), Hepatitis B. Vaccination records can be obtained from the Immunization Office (786-845-0550).

About the role

The Parking Ambassador serves as the frontline representative for parking operations, delivering exceptional customer service while ensuring safe, efficient, and organized parking experiences for guests, tenants, and visitors. This role is highly visible and customer-facing, requiring a friendly demeanor, strong communication skills, and the ability to assist patrons with parking-related needs.

Responsibilities

• Provide a welcoming and professional experience to all customers and visitors
• Greet and assist patrons with parking directions, payment options, and general inquiries
• Monitor parking areas to ensure compliance with facility rules and regulations
• Issue parking citations or warnings when necessary, following company policies
• Respond promptly and courteously to customer concerns, complaints, or service requests
• Assist with traffic flow during peak hours, special events, or emergencies
• Perform basic facility checks (e.g., signage visibility, cleanliness, equipment functionality)
• Report hazards, incidents, or maintenance issues to management
• Utilize parking systems or handheld devices as required
• Maintain a clean, safe, and orderly parking environment
• Represent the organization positively and professionally at all times

Requirements

• Must be at least 18 years of age
• High school diploma or equivalent preferred
• Dependable, punctual, and professional in appearance and conduct
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the United States and able to provide documentation verifying eligibility
• Strong customer service and interpersonal skills
• Previous customer service, hospitality, or parking experience
• Basic computer or mobile device proficiency
• Ability to communicate clearly and courteously with diverse audiences
• Ability to follow written and verbal instructions

Physical Demands

• Ability to stand and walk for extended periods
• Ability to work outdoors in varying weather conditions
• Ability to lift up to 25 pounds if required
• Availability to work flexible schedules, including evenings, weekends, and holidays

Working Conditions

• Work is performed outdoors for extended periods of time, including up to the entire duration of shift
• Employees are subject to environmental conditions including extreme heat and cold weather
• Protection from weather conditions may be provided, but not necessarily from temperature changes

Benefits

Full Time Only:

• Generous Paid Time Off: 10 days of paid time off, plus 8 paid holidays
• Comprehensive Health Plans: Medical, Dental, and Vision coverage for you and your family
• Life and Disability Insurance: Company-paid basic life and Short-Term Disability, with additional options for loved ones
• 401(k) Plan: Generous employer match with immediate vesting
• Employee Assistance Program: Access to behavioral health care for you and your family
• Parental and Caregiver Leave: Time off to support your growing family or care for loved ones

Part Time:

• 401(k) Plan: Generous employer match with immediate vesting
• Sick Time Off: Paid sick leave based on state laws and regulations
• Employee Assistance Program: Access to behavioral health care for you and your family

If this position is union-represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).

Pay

$15/hour