Parking Ambassador | Part-Time | Frost Bank Center

About the Company

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents.

About the Role

The Parking Ambassador is responsible for ensuring a successful venue guest parking experience, including processing cashless transactions and validating pre-sold parking passes. This role involves directing vehicles into parking stalls and through location roadways and parking lots associated with event guests.

Responsibilities

• Match guest parking passes and provide real-time guidance to parking locations.
• Process cashless guest payments.
• Direct vehicles on arena campus roadways, through parking lots, and to parking stalls.
• Conduct routine vehicle inventory counts before and during events.
• Provide excellent customer service by assisting guests and employees promptly and in a friendly manner.
• Perform duties to ensure productive parking operations, such as moving equipment (traffic cones, barrels, delineators, movable signage, and barricades).
• Follow and comply with safety regulations and standards.
• Provide basic parking lot upkeep, including sweeping and light litter removal.
• Perform other duties as needed to ensure productive operations, quality service, and customer satisfaction.

Requirements

• High school education or equivalent.
• 1+ years of previous experience in a similar role.
• Experience working in the customer service industry is a plus.
• Core customer communication skills.
• Basic arithmetic skills.
• Ability to work effectively as a team player.
• Flexibility to work shifts on weekdays, weekday evenings, weekends, early mornings, late nights, and outdoors in all weather conditions.

Benefits

• 401(k) Savings Plan and 401(k) matching (for part-time roles).

Pay

Hourly rate between $12.00 and $15.00.