ParkerStore Support Specialist

About the role

This individual provides customer service for in-store, email, and phone ParkerStore customers. Maintains the Retail Business Unit Quality Standards: Safety, Responsiveness, Knowledgeable, Accuracy, and Engaging, across all ParkerStores at all times.

Responsibilities

• Maintains personal relationships with existing store customers and develops relationships with new customers.
• Identifies and fulfills customer product and/or service requirements.
• Fabricates hydraulic, industrial, and pneumatic hose assemblies to fulfill customer needs.
• Safely operates saws, crimpers, and other power tools as needed.
• Coordinates pick-up transactions at the counter, including locating and pulling orders.
• Performs computer data entry related to all areas of ParkerStore operations.
• Performs accurate cycle counts, orders products, transfers product to other locations, receives and stocks shelves with inventory.
• Works with store manager to maintain a professional store showroom appearance, assists in creating new displays, and implements related marketing programs.
• Performs daily/weekly cleaning of store and bathroom(s).
• Along with the manager, is responsible for opening and closing the store.
• May serve as on-call for after-hours customer emergencies.
• Drives to deliver and pick up materials as needed.
• Other duties as assigned.

Schedule

Full-time hourly position, Monday through Friday, 7:30 AM – 5:00 PM. Must be willing to work overtime and support after-hour emergency calls during nights and weekends, as necessary.

Requirements

• High School diploma (or equivalent).
• Two to three years of related work experience preferred.
• Excellent interpersonal and telephone skills.
• Ability to communicate clearly, accurately, effectively, and professionally with customers, vendors, and other employees.
• Reads and follows written work instructions.
• Strong mathematical skills: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to use tools such as tape measures and micrometers.
• Able to define problems, collect data, establish facts, and draw valid conclusions.
• Able to interpret a variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables.
• Excellent attention to detail.
• Must be able to handle products (inventory) up to 50 pounds.
• Accurate keyboarding skills (for data entry).
• Microsoft Office and Outlook knowledge required; knowledge of Prophet21 software and other vendor computer systems preferred.
• Must be willing to take a Mechanical Aptitude test.