ParkerStore Support Specialist

About the role

This individual provides customer service for in-store, email, and phone ParkerStore customers.

Responsibilities

• Maintaining the Retail Business Unit Quality Standards: Safety, Responsiveness, Knowledgeable, Accuracy, and Engaging, across all ParkerStores at all times.
• Maintains personal relationships with existing store customers and develops relationships with new customers.
• Identifies and fulfills customer product and/or service requirements.
• Fabricates hydraulic, industrial and pneumatic hose assemblies to fulfill customer needs.
• Safely operates saws, crimpers and other power tools needed.
• Coordinates pick up transactions at the counter including locating and pulling orders as required.
• Performs computer data entry related to all areas of ParkerStore operations.
• Performs accurate cycle counts, orders products, transfers product to other locations, receives and stocks shelves with inventory.
• Works with store manager to maintain a professional store showroom appearance, assists in creating new displays and implements related marketing programs.
• Performs daily/weekly cleaning of store and bathroom(s).
• Along with the manager, is responsible for opening and closing the store.
• May serve as on-call for after-hours customer emergencies.
• Drives to deliver and pick up materials as needed.
• Other duties as assigned.

Qualifications

• High School diploma (or equivalent)
• Two to three years of related work experience preferred

Skills

• Excellent interpersonal and telephone skills
• Ability to communicate clearly, accurately, effectively and professionally with customers, vendors and other Triad employees
• Reads and follows written work instructions
• Possess strong mathematical skills – add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Utilizing tools such as tape measures, micrometers
• Able to define problems, collect data, establish facts and draw valid conclusions
• Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Excellent attention to detail
• Must be able to handle products (inventory) up to 50 pounds
• Must be willing to work overtime
• Must be willing to support after-hour emergency calls during nights and weekends, as necessary
• Possess accurate keyboarding skills (for data entry)
• Microsoft Office and Outlook knowledge
• Knowledge of Prophet21 software and other vendor computer systems are preferred
• Willing to take a Mechanical Aptitude test

Schedule

M-F 7:30am-5pm; Full-time hourly position