ParkerStore Manager

About the role

This individual provides customer service for in-store, email, and phone for ParkerStore customers and provides daily direction for ParkerStore Support Specialist(s). Full-time hourly position.

Schedule

Monday through Friday, 7:30 AM – 5:00 PM.

Responsibilities

• Maintain the Retail Business Unit Quality Standards: Safety, Responsiveness, Knowledgeable, Accuracy, and Engaging across all ParkerStores.
• Maintain personal relationships with existing store customers and develop relationships with new customers.
• Identify and fulfill customer product and/or service requirements.
• Fabricate hydraulic, industrial, and pneumatic hose assemblies to meet customer needs.
• Safely operate saws, crimpers, and other power tools.
• Coordinate counter transactions, including locating and pulling orders.
• Perform computer data entry related to all areas of ParkerStore operations.
• Conduct accurate cycle counts, order products, transfer product to other locations, receive and stock shelves with inventory.
• Handle all material management functions, including ordering, transferring, stock receipts, and item put-away.
• Maintain stock levels and inventory accuracy.
• Maintain a professional store showroom appearance, assist in creating new displays, and implement marketing programs.
• Perform daily and weekly cleaning of the store and bathroom(s).
• Responsible for opening and closing the store.
• Maintain balance of cash drawer and prepare receipts for bank deposit; properly execute credit card procedures.
• May serve as on-call for after-hours customer emergencies and drive to deliver or pick up materials as needed.
• Run reports from P21, such as open order and open transfer.
• Maintain and submit records of crimp specs documentation.
• Train staff members in all aspects of their job and prepare store personnel for possible advancement or promotions.
• Schedule store personnel to maximize customer satisfaction while adhering to company policies and procedures.
• Other duties as assigned.

Requirements

• High School diploma (or equivalent).
• One to two years of related work experience preferred.
• Excellent interpersonal and telephone skills.
• Ability to communicate clearly, accurately, effectively, and professionally with customers, vendors, and other employees.
• Read and follow written work instructions.
• Strong mathematical skills: add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Able to define problems, collect data, establish facts, and draw valid conclusions.
• Excellent attention to detail.
• Ability to handle products (inventory) up to 50 pounds.
• Willingness to work overtime, including Saturdays and holidays (after-hour emergencies).
• Accurate keyboarding skills (for data entry).
• Microsoft Office and Outlook knowledge.
• Knowledge of Prophet21 software and other vendor computer systems preferred.
• Willingness to take a Mechanical Aptitude test.